Frequently Asked Questions

Store Questions

Buying in the Store

For B2B clients see the wholesale prices  (FREE Shipping for orders $99 or more)

Product Questions

Battery Power and Charging

Click 5 times to turn on and off.

This indicates a “Short Circuit” within the device (One cause could be moisture inside). The LED light blinks 3 times in red and the device vibrates 3 times to shut down, at the time when the pod was detected with short-circuit. The device is malfunctioning.

This indicates “Over-time inhalation protection”. The LED light blinks 5 times and the device vibrates twice to shut down after continuous inhalation for over 8 seconds. Try not to inhale for so long or so frequently. This prevents burning of your oil. It will recover and continue working after 10 minute pause, and restarting.

All of our batteries and disposables have either a micro-USB charger, or a Type C charger, except the Tik.

While 510 cartridges and batteries are made to universal specs, we recommend using iKrusher cartridges with iKrusher batteries for the best results with your product.

This indicates one of the following items:

1) the cartridge/pod is getting close to running out of oil, please replace a new and filled pod/cartridge immediately to prevent dry burning

2) the battery is almost out of power, simply pause using it to recharge it.

Please don’t use the device when it’s being recharged for safety concerns.

Carts and Pods

Each product is built differently, its best to use the product as it was designed. Which means that pods can only go with matching batteries. The only scenarios you will find cross-compatibility in our pod systems are using the Xen pods in the Astro. Otherwise, if you want cross-compatibility, all of our 510 battery sticks are compatible with 510 cartridges. Perhaps, try the S2 battery, or Tux 510 cartridges.

We design our carts and pods as intended for one time use, attempting to refill may cause leaking, refilling can damage your device by burning of the ceramic. The issues caused by refilling will compromise the flavor of your oils.

We recommend removing the pod and cartridge from the battery when it’s not being used for safety concerns, and place the product in a dry and cool environment. Please do not store your product or recharge it in a vehicle during high temperature days. Note that the battery life will gradually run low after a long rest due to technical self-discharge, we suggest to recharge the battery before you’re ready to use it again. Recharging before re-use helps regain the best functionality.

All of our glass cartridges are screw on and our plastic pods and cartridges are press on. So, that means the screw on carts are the Calibr Pro and the JC 105 cartridges.

To fill use a 12g or 14g blunt nose needle to syringe your fluid, or concentrate. Place the end of the needle into the bottom of the cartridge or pod. Avoid the middle chimney. Fill your cart slowly assuring no air bubbles occur in the tank.

We don’t advise it. The viscosity of the e-liquid can cause leaky carts and pods. If you do try it, keep a napkin handy.

We are strictly a vape hardware manufacturer, we don’t sell oil. We also don’t sell our vapes pre-filled with oil.

S1 & S2

The LED keeps lighting up in white when the device is being charged and the light will turn off when it’s fully charged.

When the LED light flashes 3 times, it shows that the cartridge is under short-circuit and should be stopped using, meaning this device started malfunctioning.

When continuously inhaling the device for over 10S, the LED light in accords with the current battery life blinks 5 times and the device discontinues working, it’ll recover working after resting the device for a short while.

When the voltage is detected to be lower than 3.3V before or during the inhalation, the device will automatically shut off after the LED light flashes for 10 times.  It’s reminding that the battery life is low and it’s time to recharge.

Vfire battery

The LED keeps lighting up in red when the device is being charged, and the light turns to white when the battery is fully charged until the charging cable is removed.

When the voltage is detected to be lower than 3.3V before or during the inhalation, the device will automatically shut off after the LED light flashes in red and white for 10 times.  It’s reminding that the battery life is low and it’s time to recharge.

When the LED light flashes in red and white for 3 times, it shows that the pod is under short-circuit and should be stopped using, meaning this device started malfunctioning.

Astro battery

Quickly press the button 3 times to switch the voltages, the LED light flashes 3 times to reflect the current-voltage. (3.8V-Blue, 3.3V-Green, 2.8V-Red).

Distinguish the battery life through the number of the LED lights from the bottom up:

  • 100%-51% battery life: 3 lights on
  • 50%-21% battery life: 2 lights on
  • <=20% battery life: 1 light on. ***The light flashes 8 times continuously at this time to remind recharging otherwise the device will power off automatically.

Press the button once and the LED lights up to indicate the current voltage and battery life through the LED light color.

When continuously inhaling the device for over 8S, the LED light in accords with the current battery life blinks 5 times and the device discontinues working, it’ll recover working after resting the device for a short while.

When all LED lights flash 3 times, it indicates that the pod is under short-circuit that the resistance of the coil is now lower than 0.5ohm, meaning this device started malfunctioning.

When the device is being charged, the LED in accords with the current battery life keeps blinking red and it remains lighting up when the battery is fully charged, all LED’s remains lighting up for 1 minute at the time when the entire battery life is fully charged.

Cigar battery

If the voltage is detected to be lower than 3.3V before or during inhalation meaning that the battery life is low, the device vibrates once and the LED blinks 8 times in red to remind that the battery life is low and it’s time to recharge.

The LED light blinks 5 times and the device vibrates twice to shut down after continuous inhalation for over 8S, it’ll recover working after resting the device for a short while.

The LED light blinks 3 times in red and the device vibrates 3 times to shut down, at the time when the pod was detected with short-circuit meaning this device started malfunctioning.

When the device is being charged, the LED gradually lights up in red and it remains lighting up in red for 10 minutes when it’s fully charged.

Xen battery

The LED light in accords with the current battery life blinks 5 times and the device vibrates twice to shut down after continuous inhalation for over 8S, it’ll recover working after resting the device for a short while.

If the voltage is detected to be lower than 3.3V before or during inhalation meaning that the battery life is low, the device vibrates once and the LED blinks 8 times in red to remind that the battery life is low and it’s time to recharge.

All the LED lights blink 3 times simultaneously and the device vibrates once to shut down, at the time when the pod was detected with short-circuit meaning this device started malfunctioning.

When the device is being charged, the LED lights up in red and it turns to white after the battery is fully charged by remaining lighting up for 1 minute.

Red LED: 3.30V-3.65V Voltages

White LED: 3.66V-4.20V Voltages

Lux battery

The LED light in accords with the current battery life blinks 2 times and the device will shut down after continuous inhalation for over 10S, it’ll recover working after resting the device for a short while.

If the voltage is detected to be lower than 3.3V before or during inhalation meaning that the battery life is low, one of the LED lights blinks 10 times to remind that the battery life is low and it’s time to recharge.

The LED lights up for 3S and the device will shut down, at the time when the pod was detected with short-circuit meaning this device started malfunctioning.

When the device is being charged, the LED keeps lighting up and it will blink 20 times when the battery is fully charged.

Cres

If the voltage is detected to be lower than 3.3V before inhalation or lower than 2.9V during inhalation, the LED light blinks 10 times in white to remind that the battery life is low and it’s time to recharge.

The LED lights up in white for 2S and the device will shut down, at the time when the product was detected with short-circuit meaning this device started malfunctioning.

When the device is being charged, the LED keeps lighting up  in white until it’s fully charged.

The LED light blinks 2 times in white and the device will shut down after continuous inhalation for over 10S, it’ll recover working after resting the device for a short while.

TiK

The LED keeps lighting up in white during inhalation.

If the voltage is detected to be lower than 3.2V during inhalation, the LED don’t light up and the device automatically shuts down to remind that the battery life is low and it’s time to recharge.

The device will automatically shut down by not lighting up the LED after continuously inhaling for over 10S, it’ll recover working after resting the device for a short while.

The device will automatically shut down by not lighting up the LED at the time when the product was detected with short-circuit meaning this device started malfunctioning.

Eros

If the voltage is detected to be lower than 3.2V before or during inhalation, the LED light blinks 10 times to remind that the battery life is low and it’s time to recharge.

The LED light blinks 2 times and the device will shut down after continuous inhalation for over 10S, it’ll recover working after resting the device for a short while.

Shipping Questions

USPS, GLS, UPS, and FedEx for domestic orders, DHL, and TNT. We have daily services to all major cities around the US, delivery time is usually 1-5 business days. If you are a business doing a wholesale/bulk order, then we will ship depending on where you are located, we will ship from the nearest office location. Read more on our shipping & delivery page.
Yes, we welcome walk-ins. However, we require you call first, have an account, and schedule the pick-up with our team / your Rep: (626)256-3449

All orders are shipped from our central warehouse located in California’s Greater LA Area.

We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package loss. Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping company and/or exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Billing Questions

If you purchased an iKrusher product at a retail outlet, then we would refer you back to your place of purchase. If you purchased from iKrusher directly, we would redirect you to your rep whom you purchased from, or read our return policy here.
Please call our Customer Care team, M-F  9 am – 6 pm PST at (626)256-3449

Sales Questions

You’ll get the best pricing possible with a client account rep, or sales rep. Contact us, and let’s talk, or just Call Now: (626)256-3449. Otherwise, use the website store and receive free delivery for any order over $300.00.

* iKrusher is a world-leader in the design & manufacturing of Medical-grade, Certified Non-toxic Vaporizer device technology.

* We are more than happy to work with the best, quality-focused oil-extractors, vape shops // smoke shops across the USA.